Category Archives: conflict resolution

JOURNEY THROUGH CONFLICT: STILL MORE TIPS FOR THE TRAVELLER

In the spirit of summer vacations, consider conflict as a journey to regain something we feel has been lost or taken from us. In the final chapter of The Joy of Conflict Resolution, entitled “Tips for the Traveler”, I asked … Continue reading

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The Opportunities of “I don’t know”

  My wife and I recently returned from a wonderful three weeks in Costa Rica. The people were warm, peaceful and very helpful – sometimes too helpful. If they didn’t know the answer to a question, for example, they would make … Continue reading

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The Joy of Intolerance

Like most of us, I viewed the term  “intolerance” as negative and divisive – a source of conflict. But I recently re-thought my views after being introduced to the concept of a “toleration”. A toleration is something we find to … Continue reading

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“Wicked”? or Simply Misunderstood?

One of the highlights of a recent trip to New York was seeing the Broadway production of “Wicked”  – the story of the Wizard of Oz from the perspective of Elphaba, the (Wicked) Witch of the West. Without revealing details … Continue reading

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Integrating Conflict Resolution Skills: More Tips for the Traveler

Following up on my most recent entry, here are some tips from colleagues in response to the question “how did you integrate the skills and concepts of collaboration?”. These tips focus on practicing the communication skills necessary to defuse situations … Continue reading

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Making Collaboration a Way of LIfe

Resolving conflict collaboratively is a way of life. Some have likened it to learning a new language. It does not  happen overnight. It requires compassion, courage and perseverance to venture beyond the familiar roles of victim, villain and hero. Collaboration falls into … Continue reading

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Conflict Resolution Lessons from Lord of the Rings: I Will Take the Ring (Getting Started)

Conflict resolution entails a journey into the unknown. No matter how much we prepare, we can never know for sure how another will react to us or respond to our message. Not surprisingly, this uncertainty leads many to avoid conflict … Continue reading

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Who Am I? Part 2: Jean Valjean and Inner Conflict

In her book, Fierce Conversations, Susan Scott writes that “all conversations are with myself and sometimes involve other people”. The same can be said of conflict – that all interpersonal conflict is accompanied by internal conflict, in which our values … Continue reading

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Who Am I? Part 1: Inspector Javert’s Suicide and Identity in Conflict.

A recurring theme in Les Miserables is the far from rhetorical question “who am I?” The protagonist, Jean Valjean, is thrice confronted by that question and his decisions define him as heroic. His nemesis, Inspector Javert, however, is unable to … Continue reading

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Conflict Lessons from Lord of the Rings: Faramir and the Fallen Foe

One of the highlights of my conflict resolution career was a national conference presentation entitled Conflict Lessons from The Lord of the Rings. This combined my passion for conflict resolution with my love of Tolkien’s powerful trilogy. The session explored … Continue reading

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