Tag Archives: apology
The Time and Place for Apologies
The following is an excerpt from my book, The Joy of Conflict Resolution. I decided to include this topic because I had seen so many situations in which “I’m sorry” simply fanned the flames instead of defusing a confrontation. Genuine … Continue reading
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“I’m Sorry” – Does it Calm the Waters or Fan the Flames?
I had already decided to blog on apologies when this headline jumped out at me over breakfast. The newspaper article referred to a high-profile case in which Robert Picton was convicted of murdering numerous sex-trade workers in the Vancouver area … Continue reading