Tag Archives: apology

The Time and Place for Apologies

Posted on June 16, 2012 by Gary Harper, The Joy of Conflict Resolution

The following is an excerpt from my book, The Joy of Conflict Resolution. I decided to include this topic because I had seen so many situations in which “I’m sorry” simply fanned the flames instead of defusing a confrontation. Genuine … Continue reading →

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“I’m Sorry” – Does it Calm the Waters or Fan the Flames?

Posted on June 15, 2012 by Gary Harper, The Joy of Conflict Resolution

I had already decided to blog on apologies when this headline jumped out at me over breakfast. The newspaper article referred to a high-profile case in which Robert Picton was convicted of murdering numerous sex-trade workers in the Vancouver area … Continue reading →