The Joy of Conflict Resolution helps readers understand conflict and its causes through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
“I have struggled with a lot of interpersonal conflict – your book has given me inspiration and ‘pearls of wisdom’. Your writing has opened some new doors for me and your book will remain close to my heart.”
Reader and workshop participant